Acutus Medical is committed to creating superior outcomes for patients with complex atrial arrhythmias. Due to restrictions brought on by COVID-19, Acutus was forced to postpone one of the medical device industry’s most noteworthy annual events: The EP 3.0 Summit. This postponement prompted the VP of Marketing to reach out to me in search of a workaround. I partnered with Acutus to create a virtual three-day event with only ten days to prepare. In spite of the short notice, I worked diligently with Acutus to create a successful event. Results included a show rate of 60%, an engaged audience, and excellent feedback from attendees.
Virtual event management
Email and SMS marketing
Zoom, Zapier, SimpleTexting
The target audience for the EP 3.0 Summit was electrophysiologists—highly specialized and busy medical professionals on the go. In pre-COVID times, this summit provided these specialists the opportunity to learn from and network with their professional peers. We had ten days to turn one of the industry’s largest global events into a successful virtual experience. This project challenged many aspects of my marketing and communications expertise, but I was eager to meet these challenges because of my desire to make this virtual event a reality.
Since every aspect of this project was digital, I wanted to ensure that every touchpoint of the experience felt personal and authentic. One of the main goals was to successfully acquire sign-ups for all three days. This goal was achieved by creating a highly engaging virtual experience that these medical professionals found worthy enough to include in their busy lives.
Responsive Webinar Registration Page
A responsive search engine-optimized WordPress webinar page was developed to organically drive attendees to register for the event. Mailchimp web-collect forms were integrated with the landing page to collect attendee data. We knew our attendees were busy physicians with limited availability, so we gave them multiple options for registration. We also provided options for receiving communications and event reminders via SMS, email, or both.
Acutus Medical’s email guest list was imported from the Salesforce CRM to Mailchimp to send the first Save the Date campaign. This email was sent a week before the virtual summit and generated 75% of the event signups. To keep the event in the forefront of the registrants’ minds, I used a SimpleTexting integration with Mailchimp to send automated text message reminders to registered users. Registered attendees received event reminders one week, three days, 24 hours, and 15 minutes before the event. We used the #SavetheDate hashtag to promote the event on Facebook and Instagram and encouraged those who had signed up to share this hashtag with their peers.
Zoom Webinar Setup
We used Zapier to integrate Zoom with Mailchimp, which automated the webinar workflow. Zoom Webinar offered an interactive video and web conferencing platform and enabled attendees to seamlessly communicate and use polls to share opinions. We broadcasted the EP 3.0 Virtual Summit to Facebook Live and YouTube, which created quite a buzz!
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